open purchase

In addition to the right of withdrawal, Heat Experience offers you as a customer 14 days open purchase! This is so that you can feel 100% sure of your purchase and is very nice when you are unsure of size. Open purchase is valid for 14 days from the time you received the item, provided that the item can be sold as new. This means that the item must be free of visible damage to use (feel free to try on the vest or gloves indoors, for example) or other wear. All original labels must be intact and hung on the product, and the original packaging must be included. Please do not put tape, stamps, labels or the like directly on the original packaging – it will be damaged and lose value. Remember to pack your return so that it is not damaged during transport!

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