Returns

HOW TO RETURN

Heat Experience does not cover the cost of returning / changing sizes.

  1. Fill out the return form that came with your order confirmation. You can also download the form HERE. Enter the reason for return and which items you return.
  2. Put the items you are returning and the return form in original packaging with all labels hanging attached. Do not tape or write directly on the product packaging.
  3. Send package to:

Logsta Germany GmbH,
c/o Heatexperience
Elbestraße 2
84453 Mühldorf
Germany

Right of withdrawal

When purchasing goods from Heatexp AS, you can always send them back within 14 days of receiving the goods, cf. Law on the right of withdrawal. The right of withdrawal gives you the right to get your money back, but you must cover the shipping costs for returning your goods. The item must be in the original packaging, with labels attached and the items must be unused. Underwear and body-hugging garments are not exchanged if the original packaging is broken.

 

Uncollected and unpaid packages will be charged a fee of 20 EUR + return shipping of the current order, to cover our expenses. If there is something wrong with the item, we cover the cost of the return. Contact us and we will send you a return slip. If there are errors or defects in the item, you have the right to complain for up to 2 years.

Size exchange

How to exchange size

Heat Experience does not cover the cost of returning / changing sizes.

  1. Fill out the return form that came with your order confirmation. You can also download the form HERE. Enter which items you return and the desired Product / size.
  2. Place the items you are returning and the form in original packaging with all labels hanging on it. Do not tape or write directly on the product packaging. NB: Feel free to send a package with tracking. Then we have a better overview in case there should be problems with the return.
  3. Send package to:

    Logsta Germany GmbH,

    c/o Heatexperience
    Elbestraße 2
    84453 Mühldorf
    Germany

     

  4. We will send you the product / size as soon as we have received the return.

open purchase

In addition to the right of withdrawal, Heat Experience offers you as a customer 14 days open purchase! This is so that you can feel 100% sure of your purchase and is very nice when you are unsure of size. Open purchase is valid for 14 days from the time you received the item, provided that the item can be sold as new. This means that the item must be free of visible damage to use (feel free to try on the vest or gloves indoors, for example) or other wear. All original labels must be intact and hung on the product, and the original packaging must be included. Please do not put tape, stamps, labels or the like directly on the original packaging – it will be damaged and lose value. Remember to pack your return so that it is not damaged during transport!

Delivery/Shipping

We ship to all EU countries from our warehouse in Germany. As a customer of Heat Experience, you pay a flat rate of 7.99EUR for shipping on all purchases. We ship Monday-Friday, from 9am to 4pm. If you place an order before 12.00, the goods will normally be sent from our warehouse the same day. Normal delivery time is 2-10 business days, depending on where you live. As soon as the package has been made ready for shipment, you will receive an email with tracking information. Note that it may take a few hours for tracking to become active.

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