What happens if i need to use my warranty?
You contacts us through e-mail, chat, contact form or phone. We need you to take a picture of what`s wrong with the garment and send to us with an explination. and we`ll change your wholoe garment, cover your local tailor bill or change parts of the garment (ex.the battery).
Where are your heated garments produced?
They are produced with a stable factory in Hong Kong with many years experience of produceing heated garments.
Are the heated garments washable?
Yes. You would need to remove the battery and wash on 30 degrees maximum. Decrease centrifugation to a maximum of 800rpm and do not tumble dry. It is all explained in the lable.
Are the batteries reliable in cold weather?
Yes. The batteries are wrapped in a cold resistant material and placed close to the body so they will stay reliable in cold weather conditions.
Is there a fire hazzard wearing your heated garments?
No. The carbon threads that produce the heat is wrapped in a fire proof material.