We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in it’s original packaging. You’ll also need the receipt or proof of purchase. 

We understand that sometimes things don’t work out as expected, and we’re here to help make the return process as smooth as possible for you. Below, you will find the return instructions:

1. Print this form – click here and fill in the form: 
2. Click here to get a free DPD return label and print it.
3. Fill in the following form and click on submit.
4. Prepare the product and put it back in the original packaging
5. Include the filled in Return Form in the box
6. Seal the box and attach the DPD Return Label
7. Bring it to the nearest DPD pick-up point
8. Your return is now being processed. As soon as we receive the parcel, we will handle it as quickly as possible

HeatX Return Form

    If you have any questions or need further assistance, please don’t hesitate to contact us by mail: contact@heatexperience.eu. We’re happy to help!

    Return Policy:

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at contact@heatexperience.eu.