User Manuals

Every Heat Experience product comes with a user manual in the box to help you get started quickly. For added convenience, we’ve made all manuals available digitally, ready for download in PDF format. Here, you’ll find all our user manuals in one place, available in every language where our products are sold. Click the link below for easy access to the right manual and get the most out of your Heat Experience product!

User Manual Download Center

FAQ

What happens if i need to use my warranty?

You contact us through e-mail, chat, contact form or phone. We need you to take a picture of what`s wrong with the garment and send to us with an explanation. and we`ll change your whole garment, cover your local tailor bill or change parts of the garment (ex.the battery).

Where are your heated garments produced?

They are produced in a factory in Hong Kong with many years experience of producing heated garments.

Are the heated garments washable?

Yes. You would need to remove the battery and wash on 30 degrees maximum. Decrease centrifugation to a maximum of 800 RPM and do not tumble dry. It is all explained in the label.

Are the batteries reliable in cold weather?

Yes. The batteries are wrapped in a cold resistant material and placed close to the body so they will stay reliable in cold weather conditions.

Is there a fire hazard wearing your heated garments?

No. The carbon threads that produce the heat is wrapped in a fire proof material.

Accordion PaneDo you have a problem with your heated insoles?
Step by step instruction;
 
1) Charge the insole for about 20 minutes
2) Quickly disconnect and connect the charging cable.
 
This should reset the insole,
If successfully achieved, the blinking light should stop, and the red light should light as when charging normally.
 
If it doesn’t work the first time, try to repeat step 2 a couple of times.