When purchasing goods from Heatexp AS, you can always send them back within 14 days of receiving the goods, cf. Law on the right of withdrawal. The right of withdrawal gives you the right to get your money back, but you must cover the shipping costs for returning your goods. The item must be in the original packaging, with labels attached and the items must be unused. Underwear and body-hugging garments are not exchanged if the original packaging is broken.
Uncollected and unpaid packages will be charged a fee of 20 EUR + return shipping of the current order, to cover our expenses. If there is something wrong with the item, we cover the cost of the return. Contact us and we will send you a return slip. If there are errors or defects in the item, you have the right to complain for up to 2 years.