We ship to all EU countries from our warehouse in Germany. As a customer of Heat Experience, you pay a flat rate of 7.99EUR for shipping on all purchases. We ship Monday-Friday, from 9am to 4pm. If you place an order before 12.00, the goods will normally be sent from our warehouse the same day. Normal delivery time is 2-10 business days, depending on where you live. As soon as the package has been made ready for shipment, you will receive an email with tracking information. Note that it may take a few hours for tracking to become active.